Baker Tilly

  • Accounting Software Support/Training Specialist

    Job Locations US-WI-Madison
    Job ID
  • Overview

    Baker Tilly Virchow Krause, LLP (Baker Tilly) is a nationally recognized, full-service accounting and advisory firm whose specialized professionals connect with clients and their businesses through refreshing candor and clear industry insight. With approximately 2,700 employees across the United States, Baker Tilly is ranked as one of the 15 largest accounting and advisory firms in the country. Headquartered in Chicago, Baker Tilly is an independent member of Baker Tilly International, a worldwide network of independent accounting and business advisory firms in 147 territories, with over 33,000 professionals. The combined worldwide revenue of independent member firms is $3.4 billion.


    We are seeking an Accounting Software Support/Training Specialist to join our Civic Systems practice in Madison, WI! In this role, you will utilize your well-polished interpersonal skills and technical abilities as you help clients navigate through our accounting software designed specifically for use by municipalities and municipal utilities.


    Civic Systems, LLC is a nationally recognized software provider of financial, payroll and utility billing solutions for municipalities and municipal utilities. Civic Systems offers exciting new challenges, an enjoyable, flexible culture and a bright future. Your professional skills and abilities will make a difference. While working with clients, you’ll gain enhanced expertise and career satisfaction leading toward more professional opportunities. Civic Systems is committed to family, recreation, philanthropy and community service. Our client and employee retention rates are an amazing 99 percent — a clear demonstration of our commitment to employ the best people to meet the long-term needs of the communities we serve.



    Baker Tilly Annual Report 2017


    Technical Support

    • Provide on-going technical support and solutions to client software problems.
    • Resolve software questions/issues by clarifying the client’s question, determining the issue to be resolved, selecting and explaining solutions, expedite correction or adjustment and follow-up to ensure resolution.
    • Coordinate client activities to provide quality services.
    • Maintain active communication to control expectations and ensure client satisfaction.
    • Assist in client advice by providing research.
    • Maintain close and active relationships with client.
    • Address client issues.
    • Respect the confidential and independent nature of the client relationships.

    Training Support

    • Present training programs using identified learning objectives and selected instructional methodologies for specified software modules.
    • Provide project coordination and management, software setup, installation and project follow-up.
    • Apply systems technology to meet business needs and objectives.
    • Configure systems to integrate with client’s existing environment.
    • Research and analyze information pertaining to current projects.
    • Document all aspects of the project, including client’s workflow and processes, change management and lessons learned.
    • Ensure client objectives are met on-time and within budget.


    • Bachelor’s degree, required.  
    • Experience working with accounting software in a municipal or utility accounting role, preferred.
    • Demonstrated ability to learn both software and accounting principles and procedures, and the ability to actively apply learned knowledge when working with clients and colleagues.
    • Flexibility to adapt to different learning styles and environments, and to communicate effectively in those different situations.
    • Intermediate to advanced knowledge of Microsoft Excel, required.
    • Previous software troubleshooting, training and/or client service experience, preferred.
    • Demonstrated analytical, organization, project management, interpersonal, and communication skills.
    • Ability to establish, develop and maintain strong, long-term and positive working relationships with team members and clients.
    • Ability to provide exceptional client service, and exhibit a sense of urgency and commitment to quality and the timely completion of work.
    • Ability to travel up to 30%.
    • Eligibility to work in the U.S. without sponsorship

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    Baker Tilly Virchow Krause, LLP is an equal opportunity/affirmative action employer.