Baker Tilly Virchow Krause, LLP (Baker Tilly) is a nationally recognized, full-service accounting and advisory firm whose specialized professionals connect with clients and their businesses through refreshing candor and clear industry insight. With approximately 2,700 employees across the United States, Baker Tilly is ranked as one of the 15 largest accounting and advisory firms in the country. Headquartered in Chicago, Baker Tilly is an independent member of Baker Tilly International, a worldwide network of independent accounting and business advisory firms in 147 territories, with over 33,000 professionals. The combined worldwide revenue of independent member firms is $3.4 billion.
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A Client Service Representative at the Baker Tilly Vantagen Employee Benefits Center is responsible for delivering an excellent client employee service experience. In this role, you will be providing customer service and support to our clients’ enrolled in medical benefits plans and account based services via phone, chat, voicemail and email. Responsibilities include following the service center expectations and unit procedures to efficiently assist participants with account inquiries tied primarily to balances, qualifying expense types and claimed expense reimbursements. CSRs will also assist with online benefits assistance for enrollment assistance, and provide general education about Medical, Dental, Vision, insurance as well as FSA, HSA and HRA benefits. COBRA, retirement benefits and LOAs inquiries will also be handled.
Servicing hours run from 8 a.m. to 5:30 p.m., Monday through Friday, however may extend from 8:00 a.m to 8:00 p.m. All scheduling is developed in direct consideration of these servicing hours, and may vary.