Baker Tilly

  • Business Applications Support Manager

    Job Locations US-VA-Tysons (DC Metro Area) | US-NY-New York City | US-WI-Milwaukee | US-MN-Minneapolis | US-IL-Chicago | US-PA-Philadelphia
    Job ID
    10942
    Category
    Information Technology
  • Overview

    Baker Tilly Virchow Krause, LLP (Baker Tilly) is a nationally recognized, full-service accounting and advisory firm whose specialized professionals connect with clients and their businesses through refreshing candor and clear industry insight. With approximately 2,700 employees across the United States, Baker Tilly is ranked as one of the 15 largest accounting and advisory firms in the country. Headquartered in Chicago, Baker Tilly is an independent member of Baker Tilly International, a worldwide network of independent accounting and business advisory firms in 147 territories, with over 33,000 professionals. The combined worldwide revenue of independent member firms is $3.4 billion.

     

    As a manager on the support team, this position is responsible for day to day delivery of IT support to the organization.

     

    As the Business Applications Support Manager, this position is responsible for coordinating the operational support, maintenance, and implementation activities for all business applications. The position combines managerial responsibilities with in-depth hands-on technical expertise, customer service and project management. This position reports to the Director of IT Support.

     

    Additionally, the Business Applications Support Manager will be responsible for evaluating the procedures and technology systems utilized by the organization in order to develop insights into how to make changes to assist the business in operating more efficiently. A key requirement of this role will be to have an understanding of how the processes of each department impacts business output. Additional responsibilities include making any recommended hardware or software needs, best practices, and procedures in order to assist management in implementing strategic business function improvements. As such, this position will partner with technical, financial, and operational business groups to meet these objectives.

     

    It’s an exciting time to join Baker Tilly!

     

      

    Baker Tilly Annual Report 2017 

    Responsibilities

    • Work closely with other IT management personnel in identifying, evaluating, selecting and implementing specific information technologies that support the business plans and IT strategies
    • Maintain a strong understanding of technology and its application to achieve business objectives; keep abreast of new developments, enhancements, and opportunities to improve existing technology and processes; identify enhancements for existing applications that can streamline and optimize processes
    • Develop and maintain strong working relationships with key customers at all levels to understand their business drivers and work with the application/business analyst to understand requirements and deliver/promote technical solutions as appropriate
    • Act as a focal point for communicating related system problems within the department and collaborate with other departments and vendors on changes, fixes, and updates
    • Provide oversight and management of the business application team to provide direct support and documentation on service line and firm administration core applications, as well as training of other help desk team members on first level support
    • Work closely with IT Purchasing to stay up to date on software renewal dates; provide recommendations for licensing adjustments to business based on software usage reports and future projects
    • Review new application requests; identify potential duplication of function; provide guidance on consolidation of software applications
    • Maintain a release repository and manage key information such as procedures, dependencies, notifications, dates, and timing; communicate release details and schedules to the business

    Qualifications

    • Highly self-motivated, directed, and change oriented
    • Strong communication and collaboration skills to engage with employees, peers and business teams
    • Must possess strong customer service, analytical, and interpersonal skills
    • Ability to work well under pressure, handling multiple tasks and balancing multiple objectives, while consistently ensuring that priority objectives are met
    • Ability to communicate technical terms to non-technical users
    • Excellent leadership skills with a proven track record of building and leading strong teams that provide responsive and successful IT solutions
    • Four-year degree in computer systems or computer science, and/or 10 years relevant work experience

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    Baker Tilly Virchow Krause, LLP is an equal opportunity/affirmative action employer.