Baker Tilly Virchow Krause, LLP (Baker Tilly) is a nationally recognized, full-service accounting and advisory firm whose specialized professionals connect with clients and their businesses through refreshing candor and clear industry insight. With approximately 2,700 employees across the United States, Baker Tilly is ranked as one of the 15 largest accounting and advisory firms in the country. Headquartered in Chicago, Baker Tilly is an independent member of Baker Tilly International, a worldwide network of independent accounting and business advisory firms in 147 territories, with over 33,000 professionals. The combined worldwide revenue of independent member firms is $3.4 billion.
Baker Tilly is seeking a highly qualified CRM (Customer Relationship Management) Operations Manager to successfully lead, implement and manage projects which involve sales & marketing strategy, process, systems, training and communications.
The CRM Operations Manager is responsible for managing the CRM system (Salesforce.com) for Baker Tilly with a majority of the focus being on managing our user experience, data quality and application maintenance/enhancements. He/she will oversee our internal Salesforce.com team and be responsible for on-going implementation and support of multiple projects.
The right candidate must be able to lead and contribute to all technical aspects of CRM projects, including data integration, data integrity, and solution configuration on the Salesforce platform, so extensive Salesforce.com experience is required. He/she will need to collaborate with key business users, development teams, and Executive leadership to implement solutions that exceed the expectations of internal stakeholders.
This position will act as the liaison between the sales, marketing, finance, HR and IT teams to gather business requirements and provide solutions. This position will develop, manage, and optimize sales and marketing strategies and processes within SFDC, and will bring an analytical problem-solving approach, relentless drive, and a sharp focus on taking steps that impact our business.
It’s an exciting time to join Baker Tilly!